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Questions Questions

Questions & Answers

How can I pay for my order?

On the website, the only method of payment is credit card (we accept MC, VISA, DISCOVER, AMERICAN EXPRESS).  If you prefer to pay by check or purchase order, please contact our Customer Service department at 800-875-1883.

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How is my price determined?

Pricing is based on quantity, which is available on any product from the "View Quantity" link under the stated price.  Additional features of the garment (linings, pockets, accents, artwork) add to the base price.  You can see a breakdown of your price at any time by viewing the "View Configuration" link in the upper right corner of the design window. 

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Can I get help with my artwork?

Absolutely!  We have a room full of starving artists who are waiting for their Mona Lisa Moment.  If you have an idea, reach out to our factory at 800-875-1883 and they will quote you on custom artwork.

Also, any image/logo you upload on your garment is designed by our artists to suit the look and dimensions of your garment. All orders with logos/artwork will go through a formal art review process where you will receive an email from us to approve your garment's design before we start to build the jacket for you in our factory.

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How many do I have to order?

You may order 1 at retail pricing, but will find pricing much more attractive if you order more than 1!  Default pricing shown is for our “team price”, which is generally 6, 12, or 24 depending on the specific garment selected.

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Can I get a sample before I order?

You can order a sample for any of our products on the website. Just select "Purchase a sample kit" (below the product image) and fill in the form. Sample kits will be charged in full to your card, and refunded (except the shipping costs) once the samples have been returned to Boathouse.

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How do I order my design with different products, colors, or styles?

When you design a logo and save it, it’s saved to your locker room.  To view these, go to Home>My Account>My Locker Room, and look for the “MY LOGOS AND ART" section. The saved designs can be used for a new garment, by selecting "BROWSE SAVED LOGOS" button after placing a logo.

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What happens after I place my order?

For you – nothing.  For us – a lot.  We send all details of your order to our graphical masters to create screen print, embroidery or sublimation art designs.  You’ll receive an email notification to approve these masterpieces.  Once we’ve got your “OK”, the entire order is scheduled for production. And then it’s a lot like a roller-coaster.  There’s no turning back – just sit back and enjoy the ride! 

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When will I receive my order?

Remember that every order we create is manufactured JUST FOR YOU.  In general we ship about 15 business days from your art approval, or 20 business days from order placement.  Since we are manufacturing from raw ingredients (bolts of fabric, elastic, zippers, etc.), many factors can affect this timeline.  But we try to do the hard work and just let you see the brilliant results!

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Can I pay with a check or purchase order?

At this point in time, you can pay for your online order with a credit card only.  If your institution has been approved for terms or PO’s (generally large institutions, such as schools or government agencies), we’d be happy to process your order over the phone.

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What if I have a problem with my order?

We strive for perfection in every garment we create.  So if we make a mistake, we will make it right!

Should you need to return something to us, please call Customer Service at 800-875-1883 for a return authorization (RA) number.   Returned garments must be clean (by law), and soiled garments (yucky!) will be returned to the customer without repairs being processed.  Garments sent without an RA will not be processed, and will sit unhappily in a pile until you call us.

But please make sure your choices are exactly what you want before you place your order, because we manufacture according to your specifications, and garments made to your choices cannot be returned or exchanged for any reason.  After all, there is only one YOU!

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Where is Boathouse Sports located?

Boathouse Sports takes its name from the always photogenic Boathouse Row, and our offices and factory are located about 5 miles from Boathouse Row in fabulous Philadelphia, PA!!

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Can I reorder my jacket next year?

Boathouse updates fabrications and styles periodically to match trends in the athletic and retail world.  That said, we try to keep styles available for many years to allow for changes in team personnel.  If you don’t see a style online, call our factory to see if your favorite can still be produced.

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Do you have minimums?

There are no minimums on online orders. However, purchasing at larger quantities as indicated in the table below qualifies for our volume pricing which is considerably lower than a single garment purchase. Discount pricing on our garments is based on team quantity, which differs by product category as listed below:

Outerwear above 6 Garments
Uniforms above 12 Garments
Training Gear above 12 Garments


Stock Boathouse jackets are priced individually, and you can purchase less than the team price below by paying a small surcharge.


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What is an Estimated Ship Date?

There are millions of combinations of fabric and option colors in our custom garments.  Nothing we send you is “off the rack”.  So, due to the variables inherent in custom manufacturing, we estimate ship dates at time of order, and these dates cannot be guaranteed.

But unlike furniture and wedding dresses, most of our custom orders are completed in 5 weeks or less. Stock orders are generally completed in 2 weeks.

If your order requires new art, we create your art based on your specifications then send this art to you for approval. The faster the art is approved, the faster we can deliver. Delays in the art approval process may delay an order. Reorders with no art changes can usually be completed in 3 weeks or less. 

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How long will it take to get my order delivered?

Our normal shipping method is UPS Ground.  Upgraded service is available at customer expense. All orders are FOB (Freight On Board) Factory, Phildelphia.

Note: Please inspect all orders upon receipt. You must notify us of any discrepancies within 10 days of receipt. (Please keep shipping boxes until goods are accepted as the carrier may need to inspect damaged boxes.)

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Will my garment look exactly like the online image?

Our 3-D renderings attempt to show style, color-blocking, features, and general artwork.  Colors will vary from computer to computer, and with different monitors.  Images shown are a representation of your garment; all artwork will be sent to your for final review prior to production. 

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What if I need help with my order?

We are happy to help!!  First, contact our Customer Service department, who are all fully trained on our product, fabrics, and fit.  If you need additional assistance, they will help you schedule an appointment with a local rep if possible. 

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