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    Tax Exempt Information

    FAQ: My organization is Tax Exempt. How do I check out on your website without being charged for Tax?

    In order to be marked as Tax Exempt, you must follow these steps:

    1. Create a BOATHOUSE Account
    2. Send a scanned copy of your State Tax Exemption form to our Customer Service Team and tell them the email address you used to create your BOATHOUSE Account in Step 1.
    3. Our Customer Service Team will contact you letting you know that your account has been marked for tax exemption. You can then proceed through checkout without being charged any State Tax.

    Sending Payment to Us

    If you are mailing in a check, you can send it to:

    Boathouse Payments RE: Order ## Here
    425 E. Hunting Park Avenue 
    Philadelphia, PA 19124
    USA

    If you would like to pay via credit card or PayPal, just initiate an online chat and let us know. We can create an invoice that you can pay online.

    Purchase Orders

    FAQ: Where can I submit Purchase Orders?

    Purchase orders can be sent via Email, Fax, or mailed in.

    Email: csassistant@boathouse.com

    Fax:(215) 425-2068

    Mailing address:  

    425 E. Hunting Park Avenue 
    Philadelphia, PA 19124
    USA 

    Please note that is you select ‘Purchase Order’ for your payment method, we will need the actual Purchase Order form before we can process your order. We do NOT accept just a PO number – we will need the Purchase Order form.

    Preseason Pricing on CUSTOM Gear

    What is Preseason Pricing? How do I get the Preseason Discount online?

    BOATHOUSE Preseason Pricing saves you up to 25% Off our Team Pricing for Custom Apparel in exchange of you accepting a delivery date that is out past our normal 4 week delivery window. It is an additional 10% off the Team Quantity Discount which is already calculated in our Custom Designer. This additional 10% off can be applied with a discount code in checkout.

    To qualify for preseason pricing, you must be ordering a minimum of 12 jackets or 24 sublimated uniforms.

    To apply the preseason discount online, enter the promotion code PS915 at checkout. You can also click on the promotional code and it will automatically be added to your cart. Please note that promotion codes cannot be stacked (only one can be used at a time).

    PS915 - Order by 6/15/2019 for a 9/15/2019 ship by date.
    *Click the link above or the banner below to add the promo code to your cart.

    Payment Options

    FAQ: What payment types do you accept on BOATHOUSE.com ?

    A: We currently support the following payment methods:

    • Credit Card
    • PayPal
    • Purchase Order (Domestic Custom Orders only)

    Please note that Purchase Orders should ONLY be used for Custiom Orders made by qualifying institutions. You do not need the P.O. number or the actual P.O. to check out online, but you must provide an official Purchase Order document or payment before your order will go into production. We do NOT accept just a PO number – we will need the actual Purchase Order form or payment by check before your order will go to the factory floor for manufacturing.

    How do I get Free Shipping?

    To get FREE SHIPPING, you must first sign up for the BOATHOUSE MVPoints Loyalty Program. You can create an account here.

    Once you have your login information, make sure you are logged in before you go through checkout. Once you add $99.00 or more to your shopping cart, the FREE SHIPPING will be triggered.

    FREE SHIPPING is for MVPoints account holders only.

    Factory Pick-up

    FAQ: Can I pick up my order at your factory?

    A: YES! In order to do a factory pickup, please put the following information for your Shipping Information:

    FACTORY PICK-UP
    425 E. Hunting Park Avenue 
    Philadelphia, PA 19124

    In addition, use the Promotion Code "HQDELIVERY" to denote that the order ships to the Factory and this will cancel out the shipping charges.