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    Where is my rewards redemption code?

    FAQ: I had exchanged my MVPoints for a reward and was given a code to use. Now I can't find it! How do I find this code?

    1. Log in to our website 
    2. Click MVPoints in the bottom left corner 
    3. Click ACCOUNT on left menu in pop-up 
    4. Find the date of the reward and click Approved/Pending/Declined in the right column

    boathouse retail stores, Canada

    More often than we would like, people confuse us with a Canadian retail chain of stores called "boathouse". Below are the differences between the two companies, which are completely unaffiliated.

    BOATHOUSE (aka Boathouse Sports) is a brand of elite athletic outerwear and sports/activewear apparel made in Philadelphia, PA USA (that's us!) BOATHOUSE has a line of retail apparel geared toward athletes and those with an active lifestyle. BOATHOUSE also makes CUSTOM outerwear and athletic apparel made to order.

    boathouse (aka boathouse retail stores, Canada) is a retailer in Canada that carries a variety of brands and clothing.

    Wholesale pricing

    FAQ: Do you offer Wholesale pricing?

    We offer retail pricing and team pricing which is about 45% less than retail pricing.

    Jacket orders of 6+ are eligible for team pricing.

    Uniform & training gear orders of 12+ are eligible for team pricing.(Reorder uniforms of 6+ are eligible for team price)

    Wholesale Accounts

    FAQ: Do you offer Wholesale Accounts on your website?

    We will be opening up all of our retail collection for wholesale in the future. To be notified when our new Wholesale website launches, please fill out this form.

    Until then, currently all of our custom gear is available at wholesale pricing. Our wholesale pricing is the same as our Team Pricing. All of our pricing is done by volume discount. Our custom products are all factory direct and made to order, from cutting the fabric to embellishments and sewing, all made right here in our factory in Philadelphia, USA. We hope you will consider placing a volume order with us! We would love to have you carry our products. Let us know if you need assistance with configuring a product!

    Size and Fit Guide

    FAQ: How can I be sure I am getting the correct size?

    To make sure you are getting the correct size garment, please review our Sizing Guide by clicking here.

    Please note that the Men's Sizing and Unisex Sizing are the same. If you are a woman ordering a Unisex size, you may want to order a size down. Consult the Sizing Chart measurements to best determine what you need.

    BOATHOUSE has 4 Basic Fits. From slimmest to loosest: Compression > Athletic > Standard > Relaxed

    If you are still not sure about the size that you, your team or organization should order, you can request a Sizing Sample Kit from our Customer Service Staff.

    Order Status: Fulfilled

    FAQ: My order status says "Fulfilled" - does that mean that it has shipped?

    • If you ordered Standard Retail Product, this means that YOUR ORDER HAS SHIPPED. Track your shipment to see the delivery status.
    • If you ordered CUSTOM Products, this means that your order has been processed by our Customer Service Team and been sent to our Art Department for production art approval. You will receive a separate email for Art Approval. If you placed an order with Re-Order Artwork, your order has been put into our factory for production. You will receive an official shipment notification from UPS when your Custom Product(s) ship.